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How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement.
But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. Some filters include: User identification. Highlights when users click on an element that doesnt respond.
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