Intercom, Inc.

JUNE 12, 2018

When responding to inbound conversations, you want to focus your time on the customers that matter most to your business. Send low value leads an invite to your next webinar or a discount to get started and close the conversation. We know some of you have been asking for this one for a while. How can you use this feature?

User Testing 174

User Testing Customer Experience Inbound B2C 174

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

AUGUST 25, 2021

Register for our Built for you webinar Wednesday, Sep 8 at 6pm GMT+1. While much of a support team’s time is spent responding to inbound conversations in the Inbox, sometimes they need to initiate outbound conversations with customers or external partners as well. Want to see these features in action? Improved reporting.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

JANUARY 30, 2019

On our blog, the bot triggers after a minute if there’s an upcoming webinar that’s relevant to the blog post, and prompts the reader to sign up. At the end of the flow, visitors are given the chance to speak with the sales team, sign up for a newsletter or check out other resources like our blog or webinars.

User Testing 117

User Testing Webinar Inbound Customer Experience 117

Intercom, Inc.

FEBRUARY 10, 2021

Register for our Built for you webinar today, February 10, at 6pm GMT. Up until now, Resolution Bot has been set up to answer one question in a conversation, but will now attempt to answer multiple questions within the same conversation to keep your inbound conversation volumes low – and customer satisfaction high.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userzoom

AUGUST 5, 2017

ON-DEMAND WEBINAR. Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few. Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few.

KPI 48

KPI UX Research Software User Testing 48

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JUNE 29, 2023

Define lists for new leads who come from a particular webinar. Moreover, HubSpot offers two-way integration with Zapier to share data across multiple tools to capture leads and improve your inbound marketing programs. GoToWebinar is a webinar and virtual conference platform that allows two-integration with HubSpot.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

APRIL 25, 2018

You could use the Content Showcase app to point them to webinars that have a chance to sell them on your pitch. What’s more, if you disable inbound conversations on the Messenger, and the user has no previous ones, the conversations app won’t appear at all. You can use this for whitepapers or even coupon codes.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Intercom, Inc.

NOVEMBER 5, 2018

Best of all, when paired with our library of apps, it’s easier than ever to drive more conversions like webinar sign-ups, newsletter subscriptions, booking meetings and tons more. Automatically translate inbound messages into an agent’s preferred language, and then automatically translate agent responses back to the customer’s language.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Userpilot

DECEMBER 15, 2021

Joint webinar/blog post. Organizing a joint webinar and writing content that highlights the benefits of the integration can serve as powerful content when it comes to deeper integrations that unlock entirely new use cases. Paid advertising.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Nulab

FEBRUARY 10, 2020

Getting backlinks, i.e. the inbound links that lead to your site from other sources. Webinars & courses. Another great marketing strategy involves creating free webinars and courses on platforms such as Udemy or Teachable.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

ProductPlan

APRIL 27, 2021

Educational focus with inbound marketing. Our low-key educational approach to content allows product managers to learn about us through high-quality articles, books, webinars, and other content. Here are some of the characteristics of ProductPlan that make us product-led. . They choose to engage with a trial when they are ready.

Customer Experience 52

Customer Experience Product Research Inbound Customer Feedback 52

Userpilot

JULY 2, 2022

Even if you’ve been in the market for long, you still want to invest in inbound marketing to educate potential customers and increase their chances of signing up with credit cards. Adding video tutorials, an email course, or a webinar can also help you further explain complex products to new users.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

Userpilot

SEPTEMBER 5, 2022

The classes are live webinars led by a CS expert where each student must have their camera on, interact, ask questions, and collaborate. Hubspot Academy Inbound Service Fundamentals. The customer success certification by The Success League is not an online course you can binge-watch, gamble on the test, and get your certificate.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

ProductPlan

SEPTEMBER 28, 2022

The marketing team, meanwhile, changes its approach to inbound marketing to be educational. At ProductPlan, we take a low-key, educational approach to content that allows product managers to learn about us through high-quality articles, books, webinars, and other content.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59

Intercom, Inc.

JUNE 21, 2018

We have webinars, virtual events, books – we do everything now. Is it transitioning from inbound to outbound sales? Salespeople might have to do some of that today, but more frequently they’re doing things like writing outbound email, or they’re having inbound conversations inside of a messenger.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

The Product Coalition

JULY 8, 2019

webinars, help articles, LMS etc.) This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both. Traditionally we see product marketing using more traditional marketing channels to do this (e.g.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. They’re creating great inbound marketers, with the understanding that it will make them more successful customers. These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

AUGUST 10, 2018

Things like booking meetings, making voice and video calls, signing up for webinars, viewing all sorts of different content that you might want to showcase. It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. Will: Last year we launched our bot technology.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Finally, we have the enterprise model. The main reason for the long sales cycle is the bureaucratic inertia that most enterprise companies deal with. Newsletters. Case studies.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 14, 2023

Host webinars to promote new features. Content formats such as blog posts, newsletters, informative videos, webinars, etc., It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. Webinar invitation to promote new features.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Userpilot

JULY 23, 2023

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. The organizational structure for a B2B marketing team consists of the following: Product marketing team Content marketing team Inbound marketing team Growth marketing team Organizational structure for a B2B marketing team.

B2B 97

B2B Research Software Feedback Software Customer Experience 97

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Userpilot hosts industry webinars to generate brand awareness One way Userpilot has successfully generated brand awareness is through its regularly hosted industry webinars.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Check out our latest Built for you webinar.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Register for our Built for you webinar on August 25. And that’s not all we’ve been building. Here are a few highlights.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. Eric: Webinars. You build that audience. Sure, do that.

Webinar 192

Webinar Inbound Download User Testing 192

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had had its day. But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Intercom, Inc.

DECEMBER 12, 2018

Zoom – webinars. One-on-one meetings and conference calls are Zoom’s bread and butter, but it’s also a damn fine tool for hosting webinars that can drive people to your website. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 23, 2020

What already exists either in our help center or webinars or helpful guides? I know, Kaitlin, we’ve talked about this previously on the podcast and in webinars, the effect that that has had directly on customer support teams. That has a huge impact. There’s also the shift around targeting.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

NOVEMBER 20, 2022

For instance, you might have a team focus on customer acquisition using inbound and outbound projects. It may include the creation of a resource center and/or the development of product use cases, webinars , blog posts, etc. A portfolio roadmap helps you align marketing plans from multiple marketing functions.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Feedback Software 98

Userpilot

FEBRUARY 1, 2022

Then to make sure the users interact and adopt the feature our success team also set up a webinar to help explain the changes and the added value the new feature brings. And of course, we announced the webinar in-app to users who’ve seen the modal. Advanced segmentation in Userpilot. Slideout in-app created with Userpilot.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

JULY 20, 2023

For example, a few processes that you could automate within Levity include: Downloading attachments from emails Reviewing inbound documents Uploading files to cloud storage solutions Paying invoices Updating customers/clients on their order status And more!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. Inbound VS. Outbound for SaaS Marketing. Today’s modern SaaS company needs a mix of inbound and outbound marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

MAY 19, 2021

Hosting a Webinar. Hubspot built its early success off interactive, unforgettable, and useful webinars. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. SaaS Marketing Tactic #5: Hosting a Webinar.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Brian Balfour

JUNE 20, 2017

Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. Instead, the Growth team decided to stick to the ultimate end quantitative criteria of a certain level of monetary earnings because it’s simple and functional for the growth team to optimize for that.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84