Sat.Jan 18, 2020 - Fri.Jan 24, 2020

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How Customer Emotion Impacts Customer Sentiment

Alchemer Mobile

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience over the next decade. Forrester recently reported that when it comes to stand-out customer experiences, leading brands rely on emotion to build loyalty. But many marketers and product managers often use “emotion” and “sentiment” interchangeably, even though they are very different.

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When to Declare Backlog Bankruptcy

ProductPlan

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). The complexity of what we were trying to accomplish became more evident as each day passed. The product backlog I managed grew daily. I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders.

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How to build a world-class product team

Mixpanel

Hi, I’m Mike and I’m a product manager. The product I manage? Product managers. As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. If you, too, are responsible for your company’s product managers, the start of the new year might represent a chance to renew and strengthen your team.

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Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. But there’s another factor that goes beyond looking the part on paper. That X-factor? It’s enthusiasm! Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects.

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Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

Speaker: Johanna Rothman - Management Consultant, Rothman Consulting Group

Senior leaders often want to see months - or years - long product roadmaps. But these predictions often do not create products your customers will love. While customers aren’t fickle, they often do not know what they want until you give them something to try. That means product leaders need to integrate experiments and options into their roadmaps. In this presentation, Johanna Rothman will explain: How to limit the duration of a roadmap and show possible options.

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A Product Ops Meeting Template

ProductCraft

Product ops is all about driving alignment, communication, and processes around the product. But how does the product ops team keep itself aligned and organized? One way is through dedicated product ops meetings. We know, we know — no one wants more meetings on their calendar. But with the template below, your team can ensure. Read more » The post A Product Ops Meeting Template appeared first on ProductCraft by Pendo.

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Wireframes Aren’t Just for Designers

Mind the Product

Wireframes are often underused in the product development process but, as I’ll explain in this post, they can be invaluable in facilitating communication and knowledge transfer. Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. It was a simple yet powerful technique used by visionaries, makers, and salespeople to communicate ideas for products and features that didn’t yet exist.

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Repositioning Your Product

The Product Guy

As you gain experience as a Product Manager it’s likely you’ll eventually encounter a business scenario in which you decide to bring your product to a new audience. For the purposes of this talk we’ll focus on two cases. The first is when going from a consumer to business audience and the second is when going from one region to another. Learn how to make such repositioning a reality and some good frameworks that can help you decide when as well as how.

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How do you Find Enterprise Product/Market fit?

The Product Coalition

It’s never easy to create enterprise-grade products. They are inherently expensive. You need them to meet exacting standards, and you also… Continue reading on ProductCoalition.com ».

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The Engineer’s Guide to Career Growth — Advice from My Time at Stripe and Facebook

First Round Review

Raylene Yung has spent a decade scaling eng and product teams at Facebook and Stripe. Here's her advice for engineers at every stage of their careers, from IC to org leader.

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Toward a Unified Project Management Understanding

The objective of this research is to dispel misunderstandings about crucial project management terms and their definitions. It aims to accurately place these terms and facilitate a comprehensive global understanding of their meanings.

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Carbon Neutral Roadmaps – Chris Adams on The Product Experience

Mind the Product

For the 50th episode of The Product Experience, we’re proud to have Chris Adams join us to talk about making your products more sustainable. One of the rare people who’s seen our world from all sides – Chris has been a developer, designer, researcher and product manager – he came on the show to share practical and implementable advice on how to move from intentions to actions.

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Three Bad Habits That PMs Need to Kick in 2020

ProductCraft

A reliable way to improve your success as a project manager (PM) lies in overcoming three bad habits: Failure to identify risk Lack of look-ahead planning Poor expectation management In my opinion, these three habits are not talked about enough. And whenever I encounter a problem in a project, it’s typically because of one of. Read more » The post Three Bad Habits That PMs Need to Kick in 2020 appeared first on ProductCraft by Pendo.

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Understand the World Around Product

The Product Guy

Develop yourself as a product manager, try other platforms, tools, communities, and… Watch and learn more from product management expert, Benny Reich.

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TEI 265: A 6-part framework to make sense of your product projects – with Steve Johnson

Product Innovation Educators

How product managers can use the Planning Canvas to go from an idea to making money. A CEO I worked for used the strategy to “create a plan for the plan.” When it appeared we were getting stuck trying to create a plan for the next big thing, he would tell me to schedule a meeting to make a plan for the plan — a meeting to discuss what would need to go into a plan since we don’t yet really know what the plan should be.

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Harnessing Mobile-Led Growth: The Case for Mobile App Performance

In an increasingly mobile-first world, successful mobile apps have become a key driver for business growth. However, many companies still struggle to find success in the highly competitive mobile market. While many factors determine the success of a mobile app, one of the most important and often overlooked is app performance and its effect on the user experience.

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Joe Leech: A Scientific Approach to Product

Mind the Product

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. That said, you’d be lucky to find yourself working alongside Little Dude, as Joe has to turn away the majority of the offers of work he receives.

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Extracting Research Insights: How to Analyze Qualitative Data with Timothy Moore of The Design Gym

UserInterviews

We’ll cover the first step you should take when processing qualitative data, organizing raw data with synthesis frameworks, and a handy technique for communicating your findings.

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Five senior research leaders on how to ask the ‘right’ questions in the ‘right’ way

Userzoom

If you’re running moderated user research (either remote or in-lab) you need to learn how to ask the right questions, in the right way. But what does that actually does this mean and why is it important? The ‘right’ questions are ones that do not influence or lead or coax a test participant. Instead they reveal truthful opinions and behaviours without your own bias.

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Product Love Podcast: Rahul Vohra, CEO of Superhuman

ProductCraft

This week on Product Love, I talked to Rahul Vohra, the CEO and founder of Superhuman, the fastest email experience ever made. So what compelled Rahul to get into a space that was already crowded with giants like Gmail and Outlook? During his time at LinkedIn, he ran their email integration. Over time, he developed. Read more » The post Product Love Podcast: Rahul Vohra, CEO of Superhuman appeared first on ProductCraft by Pendo.

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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Out of the Fog by Holly Donohue

Mind the Product

In this MTP Engage Manchester talk, Holly Donohue, Product Director at Aquila Heywood takes us through their product team’s journey from a waterfall business to one focused on agile. The key points of her talk include: Problems as a waterfall business. Making the adjustment to agile. Achievements since the transition. Watch the video to see Holly’s talk in full.

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Is Working with a Participant Recruitment Agency the Best Way to Conduct User Research?

UserInterviews

Budget. Time constraints. Participant quality. Are agencies the best way to go? We explore when they work best and an alternative for when they fall short.

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How we approach remote work at productboard

ProductBoard

A few months ago, I decided that I wanted to move back to Amsterdam. Having been in Prague since the start of last year, I had begun to miss my friends, my family, and the beautiful capital of the Netherlands. I tried to power through, but I just couldn’t find my comfort zone in Prague. At the same time, I really didn’t want to leave productboard. And when I told our CTO, Daniel, that I wanted to.

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Happy MLK Day!

The Accidental Product Manager

Happy MLK Day! Image Credit: ???????. This week in the United States we celebrate the life of Dr. Martin Luther King. Just in case you’ve forgotten who he was, he is best known for his role in the advancement of civil rights using nonviolent civil disobedience. On Oct. 14, 1964, King received the Nobel Peace Prize for combating racial inequality through nonviolence.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Can a Product Career be Planned? By Marc Abraham

Mind the Product

Kick-starting a product career can be difficult, especially if you’re looking for a straightforward route. In this ProductTank London talk, Marc Abraham , Product Ownership Practice Lead at ASOS gives us a framework for breaking into product management. He takes us through: Why planning a product management career is hard. Getting started as a product manager.

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Create & Manage the Project’s Bounds, Part 2 (Constraints and Floats)

Johanna Rothman

In Part 1 , I wrote about the origins of drivers, constraints, and floats. I needed them when we only could release the project once to the customers. You saw the questions that help people choose the project driver. What about the constraints and floats? I think of constraints as bounding the project inside the driver, and floats as degrees of freedom.

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How to Retain and Reflect? (Reading Series?—?Part 4?—?Conclusion)

The Product Coalition

How to Retain and Reflect? (Reading Series?—?Part 4?—?Conclusion) Reading is a way to gain experiences that would otherwise be not possible. Experiences are only as good and as real as you retain them. In spite of being the differentiation factor from other species, the human brain has its limitations. The human brain will subconsciously grasp and ingrain into your psyche what you read but the goal of reading is for conscious, active & strategic change.

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Here’s to a Miro-aculous 2020

Miro

Here’s to a Miro-aculous 2020 A few weeks into the new year, everyone at Miro is focused on what’s next for 2020. Ambitious goals. A roster of new product updates and improvements. More opportunities to learn and grow. Andrey Khusid CEO at Miro But I also want to take a moment to step back and […]. The post Here’s to a Miro-aculous 2020 appeared first on MiroBlog | A blog by Miro.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Product Management 101: Roadmapping

ProductCraft

The roadmap is one of the most important “living documents” a product team has. It brings together multiple stakeholders around a shared plan for the product and sets general expectations of what will be completed and when. What is a product roadmap? A product roadmap is a visual summary of a product’s direction to facilitate. Read more » The post Product Management 101: Roadmapping appeared first on ProductCraft by Pendo.

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Data-Driven Decisions in a Hybrid Environment

Revulytics

As on-premise software vendors start evaluating and deploying cloud-based applications and functionality, they unlock a whole new set of capabilities for their users. These hybrid environments bring end users the best of both worlds in terms of performance and technology. But, as product teams harness the new advantages cloud technologies provide, they need to make sure they have cross-platform analytics tracking usage from desktop to cloud and back again so they can continue to make data-driven

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The College Problem

The Product Coalition

The College D ilemma Photo by Vasily Koloda on Unsplash For many, the idea that college is not useful anymore is still a shocking thought, especially if you are not from the developed world. It is for most a contrarian thought. But not on Twitter. In the virtual streets of Technology Twitter, it’s a commonly debated topic. And there is a bullish trend for the argument ‘college is no longer worth it’.