Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? This is one of the questions we answer in this article. We also show you how to create a message map for your SaaS! This establishes a clear and cohesive brand message and increases brand credibility.

Messaging 72

Messaging User Testing Research Software Analytic Tools 72

Userpilot

NOVEMBER 16, 2023

Looking for an effective in-app messaging tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 90

Research Software Feedback Software Messaging Reporting Tools 90

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

DECEMBER 15, 2022

Do you need an in-app messaging strategy? Well, you’ve found this article so there’s a big chance you already realize how important it is! This article aims to help product managers develop their strategies and explores some good practices. Next, the team needs to build user segments to enable targeted messaging.

Feedback Software 85

Feedback Software Analytic Tools Messaging User Testing 85

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

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Messaging Customer Experience Branding Airlines 118

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 78

Analytic Tools Feedback Software Messaging Customer Experience 78

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 86

Feedback Software Messaging Onboarding KPIs Customer Communications 86

Intercom, Inc.

MAY 8, 2018

So we lead with the Article Search app and a content showcase of our product tour videos. And finally, to support our product announcement on launch day , we ended with a little plug that highlights the new Messenger on Product Hunt: Our Messenger apps for visitors: Position #1 Article Search app, integrated with our help center.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. What are in-app messages? Drive feature and product adoption.

Feedback Software 84

Feedback Software Analytic Tools Messaging Product Research 84

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. See how tools like in-app messaging and usage intelligence can help you do just that. Please let me know what you think and if there are topics you would like us to cover in the comments below!

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

The Product Coalition

APRIL 29, 2018

Very interesting article focused on different approaches to listen to customer feedback. It’s a nice addition to previously highlighted articles on Customer Experience (CX).Highlight Highlight of the article includes: “Once users realize they’ve taken actions they don’t necessarily want, they will likely feel outraged and frustrated.

Article 68

Article UX User Testing Customer Feedback 68

The Product Coalition

MAY 20, 2018

Interesting article from the Nielsen Norman Group, focused on detailing what Brutalism and Antidesign movements are about, and how they impact the product experience and how users consume information. Highlight of the article includes: “The parallels between ‘High-Concept’ theory and UX Design best practice are clear.

Article 68

Article UX User Testing Magazine 68

The Product Coalition

MARCH 11, 2018

Interesting article showcasing the importance of responsive web products, detailing statistics on the reach of responsive products, and what strategies to adopt in order to produce effective Products of that nature. Article focused on the importance of illustrations and infographics, to expand the reach and effectiveness of User Interface.

Article 68

Article UX User Testing Magazine 68

Product Talk

OCTOBER 11, 2023

When interviewing readers, we uncovered a common desire: “I know someone who should read this article.” We’ve chosen this as our target opportunity and have generated three potential solutions: Add social media share buttons that allow people to quickly share the title and URL of the article. See this article for more on why.

Feedback Software 274

Feedback Software User Testing Technical Review Product Research 274

Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. Return an Order Complete message to the user and display it in the application. Processing a Shopping Cart Order. Async to the Rescue.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

The Product Coalition

SEPTEMBER 23, 2018

This article focuses/showcases the importance of effective illustrations to highlight core components of the messaging and therefore create more engaging product experiences. Highlight of the article includes: “An illustration is an element supporting the piece of writing (story, article, book, etc).

Article 60

Article UX Magazine Customer Feedback 60

Revulytics

NOVEMBER 29, 2018

Instead of simply notifying users by email, it pushed in-app messages about the breach and let users know the application had been compromised through the application itself. Innovative companies like Under Armour recognize this, and are using customer communication channels like in-app messaging for risk management purposes.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

Pragmatic Marketing

FEBRUARY 17, 2017

Before you read this article, click on your company’s website and view the page associated with your flagship product. Jot down the key message headings. Now open the datasheet for that product and compare the message headings to those you wrote down. Message Map Basics. Message Pillars. Do they match?

Messaging 70

Messaging White Paper Customer Experience Technical Review 70

Nir Eyal

OCTOBER 4, 2017

Below are resources, tools, and articles for regaining focus in your digital life. The post How to Regain Focus at Work by Slaying the Messaging Monster appeared first on Nir and Far. What can we do to put technology in its place to finally get focused work done? These are tools I use myself but is not meant to be an exhaustive list.

Messaging 95

Messaging Technology Article 95

Intercom, Inc.

MARCH 7, 2022

Maintain content uptime with articles versioning. You can now create a draft version of a published article and view past versions of an Article with our latest release. The customer below, wanted to ensure that new drafts would also include the Article’s history – and to that, we say yes! Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

JUNE 17, 2021

Do you take advantage of in-app messaging? In-app messaging can help you: Onboard new users. Read on if you want to learn about in-app messaging best practices and get inspired by some real-life examples. What is in-app messaging? In-app messaging vs push notification. In-app messaging best practices.

Feedback Software 52

Feedback Software Analytic Tools Messaging Customer Feedback 52

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello! Best of all? Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

SEPTEMBER 28, 2021

This approach was crucial to designing our Articles product. Classifying customer knowledge base maturity when building Intercom’s Articles product. Early customers have smaller content libraries (less than 100 articles), fewer authors, and uni-layered, mono-lingual content structures.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Intercom, Inc.

JUNE 13, 2022

To explore our new reporting capabilities, check out our help center article here. To learn more, check out our help center article. Learn how to get started in this help centre article. Increase engagement with enriched mobile push messages. Check out how to create these rich push messages here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Dear Strategy

SEPTEMBER 15, 2021

In the past, every podcast episode was supported by its own separately written article. And although the articles related back to their corresponding podcast episodes, they were also designed to be used as a stand-alone resource – meaning that the blog followed the podcast, but certainly did not rely upon it.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey. To be most impactful, the message should be delivered when the user is engaged with the application itself.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 207

Research Software Feedback Software User Testing Customer Experience 207

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria. Typically it’s presented as a diagram. One modular system to power all features.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. With Intercom, you can streamline customer query messages across all of your key digital channels so that your team can read, manage, and respond to messages all from one Inbox instead of jumping between tools and channels.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219